Interactive Voice Response

Falcon offers you the convenience of fully-hosted, self-service applications for telephone and web that will allow your customers to manage their needs, keeping them happy and allowing you to be more profitable.

Interactive Voice Response Benefits:

Connect to customers
Offer speech-based services
Make applications available to customers 24/7
Lower service, management, integration, application development, and lifecycle costs
No capital expense for hardware

Interactive Voice Response Features:

Fully-hosted IVR service
Outbound automated calls for reminders, affinity marketing, and critical notification.
Speech-based services not possible with touch-tone:

name and address recognition
secure voice ID technology
alpha/numeric symbol recognition such as stock symbols, product names, and problem statements

IP Telephony-based architectures
Support of IT Web
Standards such as VoiceXML 2.1, CCXML, J2EE, Web Services and MRCP
Support of Eclipse-based touch-tone and speech application

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